The Bank of East Asia

Personal Banking

Activating Your Card

When your new debit card arrives, you will need to activate it before you can use it. If you are a joint account holder, and each of you has applied for the card on the account, you will have to activate the card individually. This can be done in one of the following ways:

Phone Activation

Call our Debit Card Customer Services on +44 (0) 20 7208 3818; or

Postal Activation

Sign and return the Card Activation Form


How to Contact Us

General Card Enquiries   Lost or Stolen Cards
Call +44(0)20 7208 3818   Call +44(0)20 7208 3809
Lines are open 9am to 5pm Monday to Friday, except Bank Holidays   Lines are open 24 hours a day, 7 days a week
 Terms & Conditions    Bank Charges