General Enquiries and Feedback
You may send your general enquiries and feedback to us via our email: info@hkbea.co.uk or the online enquiry form. You may also visit any of our branches during business hours or call us directly on the telephone numbers listed below.
Customer Satisfaction Survey
You will greatly help us improve our service by telling us what you think in the Customer Satisfaction Survey. This Survey takes about 5 to 8 minutes to complete. We look forward to receiving your valuable feedback. Please click here for the Survey.
Complaints
We strive for excellence and aim to treat our customer as we would wish to be treated ourselves. If you are not happy with our products or services, please let us know so that we can put things right for you.
For more information about our complaints procedure, please click here or refer to our Complaints Handling leaflet.
Useful Telephone Numbers
| Cyberbanking Hotline | +44 (0)20 7208 7090 | Monday to Friday 9:00am – 5:00pm |
| Debit Card Enquiries | +44 (0)20 7208 3818 | Monday to Friday 9:00am – 5:00pm |
| Debit Card Lost and Stolen | +44 (0)20 7208 3809 | 24 hours 7 days a week |
| Mortgage Loans | +44 (0)20 7208 3812 | Monday to Friday 9:00am – 5:00pm |
| Products and Services | +44 (0)20 7734 3434 | Monday to Friday 9:00am – 5:00pm |